NDIScribe

Progress note records for Australian NDIS providers

Keep every progress note exactly as it was signed.

The note gets written on a phone at the end of a shift, sometimes with one bar of signal, sometimes twice because the first attempt did not save. NDIScribe is where your support workers write and sign it, and the register that keeps every signed version afterwards. It runs beside the rostering and billing platform you already pay for.

Start free for 30 days Check your current notes first

Read what it does not do. Or drop a month of your existing notes into the free gap check and see what is missing. It runs in your browser, nothing is uploaded, and there is no sign-up.

Free for 30 days. No credit card. After that A$79 per month for the whole organisation, GST included, with no per-seat charge. Cancel any time from the billing portal.

Subscriptions are purchased on the web, at app.ndiscribe.com, and the apps are sign-in only, for people your organisation has already invited. Your support workers sign in at that same address on any phone, tablet or computer, including Android, and write and sign their notes there. There is an iPhone app on the App Store as well. There is no Android app.

You, on the web

Subscribe, invite, review, export. Owner and manager roles are enforced on the server, not just hidden in the interface.

Your workers, on shift

Write, read back, sign. No price and no purchase screen ever appears in the app. Support workers are never charged.

How it works

Three steps, and the first one is done before your next shift starts.

There is nothing to install on a server, no implementation project, no setup fee and no data to migrate. NDIScribe does not replace your rostering platform, so nothing has to be switched off before it starts.

  1. 01

    Create your workspace and invite your team

    Enter your work email and organisation name and confirm the six-digit code we email you. That is the whole signup: no card, no call, no setup fee. You land in your workspace and can invite workers and managers straight away. Adding someone never changes the invoice.

  2. 02

    Your worker writes the note on shift

    They type it on the iPhone with no connection needed, or in a browser on any Android phone, tablet or computer. The draft autosaves on that device. Before signing they are shown the exact final wording and asked to confirm it. Signing works offline and creates a version that cannot be edited afterwards. Nothing leaves the phone until they tap Sync now with the app open.

  3. 03

    You read the register and export what you need

    Filter signed records by date range, participant, service type or signer. Open one and read the exact text that was signed, the full version chain and every stated reason. Export as CSV, JSON or a printable bundle, then record which versions you filed in your own system.

The part that is hard to fake

A correction sits beside the original. It never replaces it.

Signing produces an immutable version. An amendment adds a new version carrying the reason the person typed, and the earlier version keeps its own signing time and its own signer. The server refuses an amendment in four cases: when the source record is missing, when the participant does not match the original, when the source cannot be verified, and when the claimed signing time is earlier than the original.

Every record also carries two clocks. The time the phone says it was signed, and the time your workspace received it. Each record is marked according to whether those two were within five minutes of each other.

Read that pair carefully. It measures how long the record sat on the phone before the worker chose to sync, because sync is deliberate and manual. It does not measure how soon after the shift the note was written, and we will not let anyone tell you otherwise.

Start the 30-day trial Sign in to your workspace

What NDIScribe does not do

The list you would otherwise have to drag out of us.

If any one of these is a requirement for you, do not buy this yet. Tell us which one and we will tell you honestly whether it is being built.

The NDIS Quality and Safeguards Commission wrote, in its Own Motion Inquiry into Aspects of Supported Accommodation, Final Report of 16 January 2023, at page 91, that it "does not generally mandate specific record-keeping practices, other than in relation to incident management systems and complaints management and resolution systems for registered NDIS providers". There is no note standard to meet. Any vendor telling you their software makes a note compliant is telling you something the regulator has not said.

  • It does not score, grade or approve a note. No percentage, no rating, no verdict, no compliance judgement. That is a design decision and it is permanent. Every stored record carries no score at all.
  • It does not do rostering, billing, claiming or invoicing. It knows nothing about PRODA, service bookings or line items, and it cannot tell you whether a claim is supportable.
  • It has no incident register. No reportable incident classification, no 24-hour or 5-business-day clock, no escalation, no notification.
  • It does not integrate with your platform. There is no integration in either direction and no customer API, so moving the final text across is still done by a person.
  • It cannot show you which notes were never written. There is no outstanding-notes-by-worker view and no reminder. A note that is signed but not yet synced is invisible to you until the worker syncs it.
  • It cannot wipe a departed worker's phone. You can cut their access immediately and their session dies. Local data stays on that device until they erase it or delete the app.
  • It does not delete anything on a schedule. There is no retention window, no disposal workflow and no written destruction record, which some state health records law asks for.
  • There is no Android app. Android and desktop workers use the web app in a browser, which does everything except work offline: drafting and signing without a connection is an iPhone feature today. The iPhone app needs iOS 17 or later.
  • No single sign-on, SAML or enforced multi-factor. Sign-in is a six-digit code emailed to a work email address. No SOC 2, no ISO 27001, no third-party penetration test report.

Where the information goes

Two answers, and the second one is the awkward one.

Under the Privacy Act, information collected while providing a disability support is health information, and health information is sensitive information. Your privacy officer will ask both of these questions, so here they are before you have to.

  • The workspace runs in Sydney, Australia. Encrypted in transit and at rest. Sign-in is a six-digit code with a ten-minute expiry and a thirty-day session, and there is no password to leak. Owner, manager and worker roles are enforced on the server for every request. Only an owner can manage billing, change a role, or invite or remove a manager.
  • Drafts stay on the phone. An unsigned draft is never uploaded to your workspace. Only signed records sync, and only when the worker taps Sync now with the app in the foreground. There is no background sync and no silent upload.
  • Optional AI writing assistance is the exception, and it goes overseas. If a worker turns it on, the draft text is sent to an external writing assistant outside Australia. It is off until that worker consents on their own device, having been shown what happens. It returns a suggested rewrite, a checklist and wording prompts. It never returns a score, a grade or a verdict, and the workspace never asks it for one. Manual drafting, review and signing never contact it at all.
  • An owner can switch that off for the whole organisation. The control lives in the workspace settings and is enforced on the server, before the note body is read and before any external service is contacted. It is on by default, so the honest sentence is that your owner can turn it off, not that it arrives off.
  • We do not de-identify the note body before it is sent. The participant label, participant id, user id and organisation name are not sent. The note text goes as typed, so if a worker typed a name into the body, that text is in what is sent. Detecting and stripping that is being built and is not built yet.

Pricing, published

One price for the whole organisation.

You do not have to book a call to find out what this costs. Prices are in Australian dollars and include GST. There is no per-seat metering, so putting another support worker on it does not change the invoice.

Provider workspace

Up to 250 people

A$79 / month

or A$790 a year, which is two months back

  • one private workspace for your organisation
  • every support worker and manager included, at no extra charge
  • the signed record register, with filters and full version history
  • CSV, JSON and printable exports, plus the filing ledger
  • participants, shifts, team management and roles
  • a customer billing portal you control
Start free for 30 days

What it costs you to try

Almost nothing, and we will say where it hurts

  • No setup fee, no implementation, no contract. Month to month, cancel through the secure billing portal.
  • Nothing to migrate. NDIScribe starts empty and runs beside the platform you already have. You do not switch anything off.
  • You can try it on one house or one team. The flat price means a small pilot costs the same as a large one, so there is no reason to start big.
  • The honest cost. There is no integration, so anything that has to end up in your other system is still moved across by a person. Budget for that before you decide.

Your rights under the Australian Consumer Law are not excluded or limited by anything on this page. Read the full pricing details, including what happens to your records if a subscription lapses.

Who is behind this

A named Australian company, and a founder who answers the email.

NDIScribe is built and operated by Keen Shift Pty Ltd, ABN 52 700 047 721, an Australian company registered for GST. You can check that ABN on the public register in about ten seconds, and you should.

A

No logos and no testimonials on this page

NDIScribe is early. Rather than borrow credibility we do not have, everything on this page is written so you can check it yourself, and the limits are published above rather than discovered on a demo call.

B

You will deal with the founder

Questions, objections and the awkward privacy ones go to mitsi@keenshift.ai. If the answer is that something is not built, that is what you will be told.

C

Independent, and saying so

NDIScribe is not affiliated with, approved by or endorsed by the NDIA or the NDIS Quality and Safeguards Commission. It gives no legal, clinical or regulatory advice and submits nothing to the Commission on your behalf.

Not ready to subscribe

Take the writing guide instead. It costs nothing and it is useful on Monday.

Ten calm pages on observable wording, de-identified labels, participant voice and transparent corrections. Page eight is a one-page checklist you can print and keep beside the shift record. Hand it to your team whether or not you ever pay us.

It does not score notes and it promises no outcome. It is general writing guidance, meant to sit alongside your organisation's own policies.

Download the PDF now

The direct download works without giving us anything at all. The form is only there if you would rather have it in your inbox. If you would rather look at your own notes than read ours, the free gap check reads a month of them in your browser and tells you what is missing.

Start today

Thirty days, one price, and a list of limits you already have.

Create the workspace on the web, put one team on it, and see what the register holds after a fortnight of real shifts. A$79 per month, GST included, up to 250 people, cancel any time.

Start free for 30 days Sign in to an existing workspace

Already invited?

Download the app, then sign in with the work email your organisation authorised. There is no signup, pricing or purchase screen inside the app.

Download on the App Store